Shipping & Returns

Shipping Policy

Processing Time:

Upon receiving your order, we aim to process it within 1-3 business days, excluding weekends and holidays.
Custom orders may require additional processing time, and we'll communicate these timelines clearly upon order confirmation.

Shipping Methods:

We offer a variety of shipping options to accommodate your preferences and urgency, including standard, expedited, and international shipping.
All shipments are handled with care to ensure the safe delivery of your items.

Shipping Costs:

Shipping costs vary based on the shipping method selected, package weight, and destination. These costs will be calculated and displayed at checkout for your review before payment.

Tracking Information:

Once your order has been shipped, you'll receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your shipment.

Delivery Times:

Estimated delivery times depend on the shipping method and the destination. These estimates will be provided during the checkout process and can vary based on factors beyond our control, such as customs delays or unforeseen circumstances.

International Shipping:

For international orders, customs duties, taxes, and fees may apply upon arrival in your country. These additional charges are the responsibility of the customer.

Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete to prevent any delivery issues. We are not responsible for packages delivered to incorrectly provided addresses.

Lost or Damaged Packages:

While we take every precaution to ensure the safe delivery of your items, in the rare event of a lost or damaged package during transit, please contact us immediately. We'll work with the shipping carrier to resolve the issue promptly.

Return & Exchange Policy

At Raven Prints, we take pride in crafting unique and customized prints tailored to your specifications. As each print is meticulously created to meet your individual needs, we do not accept returns for reasons unrelated to quality or fulfillment issues.

Refunds and Credits:

Print Quality or Unfulfilled Orders: In the unlikely event that a print does not meet your specified requirements or cannot be successfully produced, we will offer a refund, deducting the material costs incurred, or provide a credit towards your next order, as per your preference.
Quality Concerns: If the received print does not meet the quality standards discussed or agreed upon, please reach out to us immediately with supporting evidence (such as photos or descriptions of the issue). We'll assess the concern and, if found valid, offer appropriate compensation or a reprinted item at no additional cost.

Return Eligibility:

Non-Quality Related Returns: Given the unique nature of our prints, returns for reasons other than quality or fulfillment issues are generally not accepted.
Communication and Support: We encourage customers to communicate their specifications clearly and thoroughly before placing an order to ensure mutual understanding and satisfaction with the final product.

Process for Refunds or Credits:

Contact Us: To request a refund or credit, please contact our customer service team within a reasonable timeframe from the receipt of your order, detailing the issue encountered.
Assessment and Resolution: We'll review the concern and determine the appropriate resolution, whether it's a refund minus material costs or a credit towards your next order.

Important Notes:

Refunds or credits will be processed promptly upon mutual agreement on the resolution.
Returns or refunds due to change of mind or reasons unrelated to quality issues are generally not accepted.
We reserve the right to decline a return or refund request that does not align with this policy.

Our priority is your satisfaction, and we strive to address any concerns or issues you may encounter with our products in a fair and transparent manner.

For any further inquiries or to initiate a return request, please contact our customer service team.

Remember, it's crucial to adapt your policy to your specific business practices and ensure it complies with legal requirements in your region.